We service bus and van fleets

 

ABOUT AVALON AUTOMOTIVE

Avalon Automotive was formed in 1995 but it is a family-owned and operated business that was started in the early 70s at an Exxon station out of Catonsville that relocated to the Elkridge area in 1995.

Avalon Automotive Elkridge MD The Westowne Service Center in 1971 in Catonsville was our orginal location. We relocated to the Elkridge area in 1995 and formed Avalon Automotive. With the long family history of owning and operating the business, we have 3rd and 4th generation of families as customers along with a growing customer base. This also includes large fleet customers, such as Comcast Cablevision, Northrup Grumman, Bon Secour Hospital, Segall Majestic Studios, Blind Industries Services of Md. and many others. We work with all fleet management companies such as Voyager, ARI, PHH, Fleet Management and all after market warranty companies.

You can depend on our quality, original equipment parts unless the customer would request another brand. All repairs, parts and labor, are backed by a minimum 12 month or 12,000 mile warranty. Some parts come with longer warranties depending upon the repairs and parts supplier. For instance, we sell Jasper Engines and Transmissions that come with a 3 year, 100,000 mile parts and labor warranty. Some replacement parts come with a lifetime warranty. Again it depends on the repair or part replaced.

Our services include all makes and models of automobiles, light trucks, shuttle buses and delivery trucks. We have four technicians, two of which are ASE certified. We offer 24 hour towing and road service. Avalon Automotive is conveniently located near BWI Airport and you can use our shuttle service to and from home/work within a 5 to 10 mile radius depending upon the repair or service you need. You can leave your vehicle in our parking lot while you are out of town and we'll take care of all your maintenace service while you're gone and the parking is free. Our shuttle is provide for both the airport and Southwestern park and ride.

Avalon AutomotiveFrom day one we have been known as your vehicle's "DEALER ALTERNATIVE." We can provide all mileage services and repairs on your vehicle for a lot less cost than the dealer. Even if your vehicle is still under warranty, most dealers try to persuade you to only deal with them, but we can provide the services and your warranty is still in force for the terms that are stated in the original warranty. We can save you a substantial amount of money. The only time you would have to go back to the dealer is for warranty purposed that are free of charge. It is illegal for any car manufacturer to tell you your vehicle is not covered under warranty because you did not have your oil changes and mileage services done with them. We provide all of the documentation to show that all required mileage services have been performed so that the dealer will still have to honor any warranty issues. A lot of people out there are left with the idea that they have to go back to where they bought the car while it is under warranty for oil changes/mileage services for the warranty to be honored. This is not true and again, not legal, as long as we use a quality, replacement part and required mileage services are performed.

Our trained and certified techinicans will inform you of what a dealer requires you to do to your vehicle to keep your warranty active and your car running at its best at the mileage checkup services.

Each vehicle has to have services performed at different mileage intervals. As long as it is done and you have documentation it is done, your warranty is valid and the dealer has to honor it.

Our hours of operation are Monday-Friday 7:30 am to 5:30 pm, and Saturday 8am til 12:00 pm. Our facility has 8 automotive lifts. All the latest diagnostic equipment, alignment machine, A/C machine, Fluid Flushing Machines ie. transmission, antifreeze, brake, power steering. All of our equipment including balancers, tire machines, lathes are modern and calibrated quarterly.

Understanding that your vehicle is your life-line; we strive to get your vehicle back to you the same day if possible. Your vehicle repair or service and the quality of work we perform is important to us so you can alway depend on us to provide better then expected service. Again we can do something as small as a light bulb replacement, tire repair or as big as a engine or transmission replacement. One of our technicians is a ASE Master Tech and he specializes in diagnosing why the vehicle's check engine light is coming on. Our oil change service can be completed in as little time as 30-45 minutes. Of course we will never make repair until er have fully discussed the required services and have received your authorization to perform the necessary services.

Avalon Automotive signWhen you bring your vehicle into our facility, we will make you aware of any services or problems that have been noticed while working on your vehicle. We are not a high-pressure dealership or franchise so you will not ever be told of unecessary services. Our employees and mechanics do not get commissions based on sales so you will never be pressured to make a decision about a service. So service writers or franchise manager will have smaller paychecksand his job could be in jeopardy if he is not able to close you on additional unecessary services. We simply do not work that way.

 

 
 

LOCATION

5820 Washington Blvd
Elkridge, MD 21075


BUSINESS HOURS

Monday-Friday 8 am to 5 pm,
Saturday 8am til 12:00 pm
24 Hour Towing Service
FREE Shuttle Service to/from BWI

PHONE

410-796-2700
Fax: 410-796-3041

ASE CERTIFIED

Auto Services Offered: Lube and Oil Change, 24 Towing/Roadside Assistance, Free Shuttle to/from BWI, Tires, Preventive Maintenance, Engine: Diagnostics & Performance, Brakes, Electrical & Electronic Systems, Exhaust Systems, Transmission, Diesel Engine Systems, Belts & Hoses, Batteries, Heating & Air Conditioning, Cooling System, Collision Repair, Wheels Alignment, Wheels

Cities Served: Elkridge, MD; Linthicum Heights, MD; Arbutus, MD; Catonsville, MD; Ellicot City, MD; Baltimore, MD